REFUND & RETURN POLICY

1. Return Eligibility Requirements

To qualify for a full refund or exchange under our 30-Day Risk-Free Guarantee, returned items must satisfy the following conditions:

• Item(s) must be returned within 30 days from the carrier delivery confirmation date.
• Apparel must be unworn, unwashed, unaltered, and free of dirt, stains, pet hair, or odors.
• Original product tags and packaging must be included.

2. Step-by-Step Return Process

1. Initiate Return Request: Email our support department at support@northavo.com with your order number and reason for return/exchange.
2. Receive Return Label: Once verified, our team will issue a Return Merchandise Authorization (RMA) number along with a prepaid return shipping label.
3. Pack & Ship: Securely package your item(s) and drop off the package at any authorized carrier location (USPS / FedEx).

3. Free Size Exchanges

Need a different size for your pump cover fit? We offer 100% Free Size Swaps on all domestic US orders. We cover return shipping costs for your exchange and ship out your new size immediately upon inspection.

4. Refund Processing & Timelines

Once your returned package arrives at our processing center, our team conducts a quality inspection within 48 business hours. Approved refunds are credited directly to your original payment method (PayPal or Credit Card).

• Credit Card Refunds (2Checkout): Typically post to your billing account in 3–5 business days, depending on your bank issuer.
• PayPal Refunds: Processed instantly and reflected in your PayPal balance immediately.

5. Damaged, Defective, or Incorrect Deliveries

In the rare event that your product arrives damaged or with a manufacturing defect, please notify us within 7 days of delivery at support@northavo.com with photos of the issue. We will ship a brand-new replacement immediately at zero cost to you.