SHIPPING & DELIVERY POLICY

1. Order Processing Window

All orders are fulfilled from our central US logistics facilities. Orders placed prior to 2:00 PM EST Monday through Friday are processed the same business day. Orders placed after cutoff times, on weekends, or on official US federal holidays are dispatched on the next business day.

2. Domestic United States Rates & Delivery Times

3. Order Tracking & Notifications

As soon as your package is scanned by our carrier partners (USPS Priority Mail, FedEx, or UPS), an automated email containing your tracking number and live tracking link will be sent to the email address provided at checkout. Please allow up to 12 hours for tracking status to update on carrier systems.

4. Shipping Address Accuracy

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate. NorthAvo is not liable for packages misdelivered or delayed due to incorrect address information submitted during purchase. If you notice an error in your address, email support@northavo.com immediately prior to dispatch.

5. Lost, Stolen, or Damaged Packages

If your tracking status indicates "Delivered" but you have not received your package, please check around your delivery location or inquire with neighbors. If your package remains missing after 48 hours, contact our support team at support@northavo.com. We will file a official carrier investigation and dispatch a replacement package if lost in transit.